'It brings tears to my eyes how kind people are in providing this Retreat for those that have had such a bad time'

'We did lots and the local businesses in the Attraction Guide were really enthusiastic and supportive of the Ronald McDonald Family Retreat'

'Words cannot express the gratitude we have to making this such a positive experience for our family unity'

'A lovely week and just what we needed under the circumstances'

Family comments

Ronald McDonald Family Retreat

Family Retreat

rmfr-logo-11Our Ronald McDonald Family Retreat in Rotorua provides one weeks free holiday accommodation for families who have experienced the impact of a chronic/long term illness or a bereavement in their family.

Families with a chronically ill child are often placed under immense emotional, physical and financial stress. To help relieve this burden Ronald McDonald House Charities along with various community groups created the Ronald McDonald Family Retreat.

The houses offer comfortable, well positioned places for families with a chronically ill child to enjoy a holiday together and have a much needed break from hospital and constant medical intrusion. An oasis of calm amongst the surroundings of the Retreat offer a memorable family holiday.

This much needed facility is the first of its type in New Zealand and as well as offering some families the chance for a memorable family holiday, it gives other families the chance to re-energise to help fight the illness together.

Family dictates the rhythm of life at the Retreat, whether its a trip to one of the many attractions in the area, meandering the streets of downtown Rotorua or going for a cruise on the lake.

Back at the Retreat why not engage in friendly competition over a game of cards or share a quiet conversation playing scrabble or monopoly. These are just some of the pleasant pastimes you will be able to enjoy. Allow yourself the pleasure of enjoying a good book or step outside to walk along the lake edge. Every guest unwinds in their own personal way.

Ronald McDonald Family Retreat Rotorua is a haven of peace and tranquillity allowing families the chance to create some special memories.

Retreat House Amenities

The Family Retreat consists of two houses which are situated on the shores of Lake Rotorua - R & B Lodge and Lions Lodge.

Both houses are identical and located on the same property. They have been designed with families in mind and are wheelchair accessible. They are fully equipped – all you need to bring apart from yourselves is food and other items that your family will require during your stay.

The ground floor has open planned living areas, including a large bedroom with a sliding wall so in the event of a family member being unwell; they are still able to interact with the family. The two other bedrooms are located upstairs. The accommodation sleeps 8 people comfortably with 2 double beds and 3 single beds and a rollaway.

Adjacent to the kitchen and dining room is an outdoor covered patio containing a table, chairs and a BBQ area.

Supplied items include:

  • All linen
  • Kitchen equipment
  • Washing machine and dryer
  • TV, DVD/CD player and XBOX
  • Free Wi-Fi
  • DVD's, XBOX & Wii games, board games and books
  • Portacot, change mat and high chair
  • BBQ
  • Small selection of bikes

Eligibility and Criteria

ELIGIBLE FAMILIES: Eligible families are defined as:
1. Child/ren (up to and including 20 years) with a chronic/long term illness,
2. Any family that has suffered a recent loss of a child due to a long term illness,
3. Families who have a parent with a life threatening illness,
4. Families who have suffered a bereavement in their immediate family unit.

LENGTH OF STAY: Each family can stay for a maximum of seven days. The houses can only be booked for one week or part thereof from Saturday to Friday.

CHECK IN AND CHECK OUT: Under normal circumstances check in is on a Saturday at 2.30pm or 3.30pm as decided by the Booking Administrator. Check out is Friday at 10am or 10.30am dependent on which house has been assigned to you.

APPROVAL PROCESS: Families applying to stay at the Family Retreat must complete and return the necessary application forms. All applications must be approved by the selection panel. Upon approval a confirmation letter, booking reference and other relevant information will be mailed to the applicants.

No correspondence will be entered into and the panel decision will be final.

PEAK TIMES: School holidays and peak holiday periods may be balloted. If the ballot system is used there will be close-off dates four months before the Christmas school holiday and two months before other school holidays. Unsuccessful applicants will be asked to contact us again if they would like to be placed on stand-by.

The Ronald McDonald Family Retreat is a non-smoking and pet free facility.

INFORMATION BROCHURE: To download a copy of the Ronald McDonald Family Retreat brochure click here.

APPLICATION FORMS: To download the application forms and guidelines click here. Fill in all details clearly and post, scan to email or fax to the Booking Administrator. The address and fax number are provided on the forms.

Or alternatively, please contact the Booking Administrator to have the application forms and guidelines sent to you:

Phone: 0800 11 22 82
Email: anne@rmh.co.nz

If you would like to make a donation to this worthy programme donations will be accepted via the online facility on this website, by cheque or for further information please email claire.cooper@rmh.co.nz.

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